NNSquad - Network Neutrality Squad
[ NNSquad ] Google Issues and Problems Survey
Google Issues and Problems Survey
http://lauren.vortex.com/archive/000943.html
To quote Jack Benny: "Wellll!"
The reaction to my posting a couple of days ago -- "Why Google Needs
an Ombudsman - Now More Than Ever" ( http://j.mp/GIlK6f ) -- has by
far resulted in the most related email messages I've ever received for
any of my blog or email postings in memory.
First , thank you all who responded, especially those of you who took
the time to write in considerable detail.
In light of this turn of events, I'm launching a "little" survey to
try better understand, in a somewhat more systematic way, any
Google-related issues or problems of concern.
I'd like to keep this as simple as possible.
Responses should be emailed to:
gissues@vortex.com
Choose the "Subject:" line as you wish, but please keep it relevant.
Unless you explicitly indicate otherwise, the details of your response
will be kept confidential, though I may publicly summarize aggregate
results. In some cases I may followup with you by email if I think
more information would be useful, but if you request that I don't
reply, I will honor that of course. Your email addresses related to
this survey will not be used for any other purposes.
Please only include one Google-related problem or issue topic in any
single email response, but feel free to send multiple emails if
desired.
And without further ado, here are the survey questions:
1) Briefly, what is the nature of your issue or problem related to Google?
2) Do you personally consider this to be:
(a) a policy issue (related to Google, Inc. terms of service,
privacy policies, user support procedures, etc.)
(b) an operational issue (something that isn't working in the
manner you expect)
(c) both
(d) neither
3) Does this issue or problem relate to the use of:
(a) free Google services
(b) paid Google services
(c) both
4) On a scale of 1 through 10, how would you rate the severity of your
Google-related problem or issue, where:
"1" is "not a big deal, so minor it really doesn't significantly
affect my usage"
"5" is "a hassle sometimes, but I can live with it"
"10" is "awful, so bad I won't use the service and won't recommend
it to anyone else"
5) Have you attempted to get more information about and/or assistance
with your Google-related issue or problem?
6) If you answered "yes" to (5), what steps did you take to try get
information or to otherwise resolve your issue or problem? (E.g.,
contacted Google directly, used a Google Help forum, used non-Google
forums, consulted with non-Google users or experts, etc.)
7) If you answered "yes" to (5), were you able to get the information
you needed and/or solve your problem to your satisfaction? If so,
which of the methods that you listed in (6) were most useful?
8) If you answered "no" to (7) above (your issue or problem is still
unresolved despite your efforts), what would you personally consider
the appropriate resolution to be? How will you proceed if the matter
remains unresolved?
9) How would you rate yourself regarding experience in the area of
concern? Beginner, experienced, expert, etc.?
10) Anything else relevant you'd care to add about this Google-related
issue or problem?
Please email your responses to:
gissues@vortex.com
Thank you very much for taking the time to participate in this survey!
--Lauren--
Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren
Co-Founder: People For Internet Responsibility: http://www.pfir.org
Founder:
- Data Wisdom Explorers League: http://www.dwel.org
- Network Neutrality Squad: http://www.nnsquad.org
- Global Coalition for Transparent Internet Performance: http://www.gctip.org
- PRIVACY Forum: http://www.vortex.com
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://vortex.com/g+lauren / Twitter: http://vortex.com/t-lauren
Tel: +1 (818) 225-2800 / Skype: vortex.com
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