NNSquad - Network Neutrality Squad
[ NNSquad ] Reported "deluge" of complaints claiming lack of responsive support for Google Nexus One problems
"Reported "deluge" of complaints claiming lack of responsive support for Google Nexus One problems" http://bit.ly/5MB22D (PC World) I do not know at this point the extent to which these complaints are or are not representative of the overall Nexus One user population. In these kinds of situations, you usually hear from the people with problems, not the folks who are satisfied. Of course, it's the former group who most need an effective support structure in such environments. I did receive an unsolicited message from an NNSquad member (possibly reacting to my "The Google 'Nexus One' Saga Turns Ugly" [ http://bit.ly/7ugtC9 ] blog posting from yesterday) expressing incredulity that his Nexus One arrived with voluminous legal disclosure documentation but (he reported) no manual of any kind. Since my longstanding concerns and recommendations about Google's support structure in general are already quite well known, I won't go farther into this here for now. --Lauren-- NNSquad Moderator