NNSquad - Network Neutrality Squad
[ NNSquad ] AT&T to Smartphone Users: Get a Data Plan. Or Else!
AT&T to Smartphone Users: Get a Data Plan. Or Else!
http://lauren.vortex.com/archive/000606.html
Greetings. A Washington Post story from 8 July notes that AT&T
and other carriers have been increasingly concerned about
cash-starved subscribers dropping (or not taking in the first place)
data plans with their smartphones ( http://bit.ly/MQ74C ).
However, ever resourceful AT&T has apparently divined a solution to
this problem, revealed by a leaked e-mail -- simply *require*
that new or upgraded smartphone owners subscribe to data plans --
whether they like it or not -- starting 6 September, all to "ensure an
extraordinary customer experience" ( http://bit.ly/Hmr50 ).
But of course, whoever said that an "extraordinary customer
experience" necessarily means a *good* experience, eh?
This move by AT&T wins the "lemons into lemonade" award for the month.
AT&T gets to savor the lemonade, and their subscribers get ...
well ... you know.
--Lauren--
Lauren Weinstein
lauren@vortex.com
Tel: +1 (818) 225-2800
http://www.pfir.org/lauren
Co-Founder, PFIR
- People For Internet Responsibility - http://www.pfir.org
Co-Founder, NNSquad
- Network Neutrality Squad - http://www.nnsquad.org
Founder, GCTIP - Global Coalition
for Transparent Internet Performance - http://www.gctip.org
Founder, PRIVACY Forum - http://www.vortex.com
Member, ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Twitter: https://twitter.com/laurenweinstein